体验感太差 订的钟点就想给孩子洗澡的 订好了之后被酒店直接取消了 没有钟点不会关房态吗 然后又订了全天 水开了十几分钟都不热 説是修等了半小时一样 硬是硬着头皮给孩子洗了 贼冷 地板滑的把孩子都摔了 洗完澡直接不敢走 厕所的纸味道都刺鼻 洗澡间连个门都没有 灯光也暗的很 连个大灯都没有 住过几个徽县酒店这个极差

酒店回复：尊敬的宾客，感谢您对酒店的点评！首先我们酒店没有权限取消客人的订单，这边取消订单有严格的审核流程，违约会接受平台的处罚。在您入住期间如果热水有问题，或者有其他的任何问题，您可以第一时间联系前台，我们会积极处理解决，不管是换房还是免费给您升级房型，肯定会让您住的满意，期待您能再次光临并检閲我们的进步，祝您开心每一天!!

丽江第一晚选择了英迪格，头一天就接到电话询问到店时间，有无特殊要求，到店全程行李没用我碰，早餐我们选择了去洲际吃，菜品十分丰富，前台经理David服务热情，有求必应！

酒店回复：尊敬的宾客，感谢您将丽江之行的第一晚托付给英迪格，并分享了如此温暖而细致的入住体验。从您预订后便接到电话询问到店时间和特殊需求，到抵达时行李全程无需自己动手，这些细节让我们感受到您被用心对待，我们倍感欣慰。酒店坐落在丽江大研古城南门，以茶马古道文化为设计脉络，闹中取静，我们始终希望用主动的关怀和贴心的服务，让每一位宾客从抵达的那一刻起就卸下旅途的疲惫。您提到早餐选择去一街之隔的姊妹酒店洲际享用，菜品丰富得到您的肯定，我们也很高兴。两家酒店相邻相伴，正是希望为您的旅途提供更多元、更美味的选择。特别感谢您对David提名称赞点赞，他的专业与真诚，正是我们秉承洲际酒店集团“真正的待客之道”的生动体现。您的认可，我们感到非常的荣幸，我们将不断保持和进步，为每一位远道而来的宾客奉上高品质的全方位服务。再次感谢您的好评与信任。诚挚期待在不久的将来，无论是丽江的第一晚还是重逢的某一夜，都能继续为您奉上温暖、贴心、如归家般的居停时光。祝您旅途愉快，顺颂时祺。总经理 杨赵彬

房间乾净衞生，周边环境优美，有公园可以散步游玩，是家庭亲子出游好选择。

酒店回复：感谢您的喜爱与好评！很高兴您对房间的乾净衞生和周边湖景公园的优美环境感到满意。我们A栋特惠大房的2.4米拼床确实非常适合带娃家庭，宽敞舒适，让孩子尽情翻滚。出门即公园，散步游玩超方便～期待您和家人下次再来，共度温馨亲子时光！

非常满意的入住体验。很乾净，房间被褥很舒服。步入式衣帽间又大又方便，尤其是Sherry非常亲和，提供了温馨的帮助。

酒店回复：尊敬的宾客， 您好，非常感谢您对我们酒店的好评。这份赞誉我们将同全体员工一同分享。在北京泛太平洋酒店，客人的满意是我们始终追求的目标和信念。为了不辜负您的期望，我们会再接再厉，为更多的客人带来更优质的服务。祝您身体健康，生活愉快！

房间很温馨，打扫的很乾净，前台服务很好，交通也方便还设有免费的停车场，离店还赠送了小礼物，推荐！

酒店回复：【??免费咖啡??】小秋是一家全国连锁的都市人文精品酒店，提供人性化家人般的服务，设施和设备硬件都是老板精挑细选的呢。到大堂您就能享用一杯茶香浓郁的林檎茶，酒店维C加油站还为亲亲准备了免费的矿泉水，若您有空在大堂坐坐，可以来一杯小秋的免费现磨咖啡哦！同时酒店还实行免查房、免按金、免费水、免费饮料、免费下午茶、免费水果、免费宵夜等等，这么多的服务，是否有哪一个会打动您呢？看到果宝贝对小秋的服务点评，真是对小秋最大的鼓舞和肯定，小秋一定会越来越好，期待您再次回家，祝您阖家欢乐，让世间的所有美好与您环环相扣！

环境设施非常棒 服务态度也非常棒 还可以自己做饭 大家一起欢快玩乐也很开心 免费的电瓶车可以使用 离古城和洱海都很近风景也很漂亮

酒店回复：感谢亲对「花海舍」的认可??！天地之美在云南，人生有梦圆大理，很高兴能在大理龙龛与您相遇。入住期间，我们为您贴心准备了：? ??? 门口停车位，自驾出行更便捷? ?? 免费电动车使用 ，大理惬意时光愿每一次相遇都如初见般美好，「花海舍」时刻期待您的再次光临！

前台服务态度很好，房间衞生乾净整洁，早餐种类很多，很丰富，出行方便

酒店回复：【一客一消毒】【欢迎水果】【麻将娱乐房】【亲子三人间】您好！感谢您的光临，同时也真诚感谢您对我们的喜爱和认可，您记录了在这里的美好时光让我们心里很感动，让宾客享有美好入住体验是我们义不容辞的责任，能得到您的赞许我们深感荣幸，酒店地理位置优越，坐落于【西凤酒产地】，附近很多景点可步行到达，如：【城墙遗址公园】【周家大院】【东湖】等，酒店旁边美食购物商超【雍州夜市】【恒源超市】【时代广场】等．同时我们也更有动力继续前行，希望能有更多为您服务的机会！

Jw Marriott Bao'an review 1. For a luxury hotel, the overall stay and little details are both very important parts of the full experience. The hotel is great overall and there are many good things about it. However, once you start noticing places where little details fall short in this kind of hotel, the overall experience starts to degrade. 2. Unfortunately, it falls short in the little details area. Particularly in one big aspect, which is the "waterfall spa" where the hotel's swimming pool and recreation facilities are housed. While this area is apparently not directly managed by the hotel, this was where the first obvious cracks were and the overall experience started to show major cracks. 3. First of all, the waterfall spa is clearly falling apart. The swimming pool has tons of rocks and broken parts and it generally isn't well-maintained in an obvious way. 4. The worst part was when I sat in the hot tub of the spa in the men's room, and part of it apparently was broken enough that a piece of glass or the stones broke and stuck into my swimsuit and stabbed my butt. It left a large mark and caused me to bleed. When I approached the waterfall spa staff, they weren't very concerned, instead just thanked me for finding it. If I had been stabbed by glass at another hotel I'm sure it would have been a big deal, but with how much damage there is in the waterfall spa, it would not be surprising if I was not the first case. 5. From this, other parts started sticking out about the experience in unfortunate ways. The shampoo, body wash, and conditioner are all fine, but unfortunately not good enough for a supposed luxury hotel. The dinner buffet was excellent and had many premium aspects and range of flavors, but lacked options outside of meat and seafood (e.g., vegetarian options). The TV in the room flashed a bright light and needed to be unplugged for it to not keep my party awake at night. The toilet seat was too big and the design uncomfortable, making it good neither for adults nor children. My toddler, who can sit in most adult toilet seats, would almost fall in every time she used it. 6. Except for the waterfall spa, most of the details I mentioned are incredibly minor. In fact, if I hadn't had such a poor experience in this one aspect, I doubt I would have even had a single complaint about the other aspects. But as mentioned above, for luxury hotels, it's expected that small details are worked out. If not, it breaks the illusion of grandeur and makes the hotel feel cheap, no matter how much is being paid for it. Luxury hotels need both a positive stay and for the small details to be perfect. While this J.W. Marriott can boast about the positive stay at this property, it's in the small details where it falls apart. My family will likely not return.

酒店回复：Dear guest, warm greetings from JW Marriott Hotel Shenzhen Bao'an! Thank you for sharing your stay experience with us, we are sorry to know that your stay is not satisfactory. Our sincere apologies for bringing you such kind of experience which should not be. We've reviewed your comment with our team, to address the issue you mentioned, we will enhance the maintenance of facilities and focus more on the details. Once again, we sincerely appreciate you sharing your comments with us. We still look forward to having you back again in the near future, and bringing a satisfactory stay to you. Thank you.

This was a pleasant stay near Green Park and old street Kunming, l within walking dkstance of this relaxed and chilled city. We did not have breakfast at the hotel as the options nearby were plentiful but it looked good. The hotpot restaurant near to the hotel Huagood was amazing and the server paid us much care and attention for mushroom hotpot.

酒店回复：Dear guest, thank you very much for choosing to stay at Grand Park Kunming and for taking the time to share your valuable feedback about our hotel. Located by Green Lake and adjacent to the Yunnan Military Academy History Museum, our hotel offers convenient access to major commercial areas, making travel, shopping, and sightseeing easy and enjoyable. The dedicated, efficient, and warm-hearted service of our Grand Park Kunming team, accompanied by genuine smiles and sincere care for every guest, reflects the outstanding quality of our hotel. We consistently strive for excellence in the taste and quality of our dishes, and we are delighted to see your recognition of our breakfast offerings. Enjoy authentic local specialties and uniquely crafted creative cuisine right here, as we endeavor to satisfy diverse tastes and preferences, ensuring every guest starts their day in a delightful way. We hope you will continue to follow and support us, and we sincerely look forward to welcoming you again. Wishing you all the best in life!

Charleston is a charming town! It was definitely complimented by our stay at The Restoration. We had a couple of hiccups but, the team was very helpful in correcting everything. We will definitely return and recommend our friends and family to stay there!