Jw Marriott Bao'an review 1. For a luxury hotel, the overall stay and little details are both very important parts of the full experience. The hotel is great overall and there are many good things about it. However, once you start noticing places where little details fall short in this kind of hotel, the overall experience starts to degrade. 2. Unfortunately, it falls short in the little details area. Particularly in one big aspect, which is the "waterfall spa" where the hotel's swimming pool and recreation facilities are housed. While this area is apparently not directly managed by the hotel, this was where the first obvious cracks were and the overall experience started to show major cracks. 3. First of all, the waterfall spa is clearly falling apart. The swimming pool has tons of rocks and broken parts and it generally isn't well-maintained in an obvious way. 4. The worst part was when I sat in the hot tub of the spa in the men's room, and part of it apparently was broken enough that a piece of glass or the stones broke and stuck into my swimsuit and stabbed my butt. It left a large mark and caused me to bleed. When I approached the waterfall spa staff, they weren't very concerned, instead just thanked me for finding it. If I had been stabbed by glass at another hotel I'm sure it would have been a big deal, but with how much damage there is in the waterfall spa, it would not be surprising if I was not the first case. 5. From this, other parts started sticking out about the experience in unfortunate ways. The shampoo, body wash, and conditioner are all fine, but unfortunately not good enough for a supposed luxury hotel. The dinner buffet was excellent and had many premium aspects and range of flavors, but lacked options outside of meat and seafood (e.g., vegetarian options). The TV in the room flashed a bright light and needed to be unplugged for it to not keep my party awake at night. The toilet seat was too big and the design uncomfortable, making it good neither for adults nor children. My toddler, who can sit in most adult toilet seats, would almost fall in every time she used it. 6. Except for the waterfall spa, most of the details I mentioned are incredibly minor. In fact, if I hadn't had such a poor experience in this one aspect, I doubt I would have even had a single complaint about the other aspects. But as mentioned above, for luxury hotels, it's expected that small details are worked out. If not, it breaks the illusion of grandeur and makes the hotel feel cheap, no matter how much is being paid for it. Luxury hotels need both a positive stay and for the small details to be perfect. While this J.W. Marriott can boast about the positive stay at this property, it's in the small details where it falls apart. My family will likely not return.

酒店回复：Dear guest, warm greetings from JW Marriott Hotel Shenzhen Bao'an! Thank you for sharing your stay experience with us, we are sorry to know that your stay is not satisfactory. Our sincere apologies for bringing you such kind of experience which should not be. We've reviewed your comment with our team, to address the issue you mentioned, we will enhance the maintenance of facilities and focus more on the details. Once again, we sincerely appreciate you sharing your comments with us. We still look forward to having you back again in the near future, and bringing a satisfactory stay to you. Thank you.