So friendly, a very comfortable stay, dog friendly, nice rooms, wifi, tv etc. Loved the fireplace in the bar.

Leider sehr entt?uschender Aufenthalt und definitiv kein 5-Sterne-Niveau. Positiv hervorzuheben ist eine Dame an der Rezeption, die wirklich gro?artig war, sowie das Frühstück. Der Rest des Aufenthalts war allerdings eine gro?e Entt?uschung: Beide Zimmer waren sichtbar schlecht gereinigt, mit dreckigen B?den, unhygienischen Badezimmern, Ameisen, fleckigen Handtüchern und allgemein stark abgewohnter Einrichtung. Im ersten Zimmer fanden wir sogar eine Spinne samt Spinnennetz direkt am Bettkissen und mussten sofort das Zimmer wechseln. Das neue Zimmer war (obwohl ein Upgrade) von der Sauberkeit und vom Zustand her auch nicht besser. Besonders frustrierend war, dass uns mehrfach gesagt wurde, dass es bereits viele Beschwerden über das Housekeeping gibt. W?hrend unseres Aufenthalts haben wir au?erdem mehrfach andere G?ste erlebt, die sich ebenfalls über ihre Zimmer beschwert haben und verlegt wurden. Auch die auf Instagram und ******* beworbenen Zimmer wirken irreführend, da viele davon privat sind und kaum über das Hotel verfügbar sind. Als Entsch?digung wurden wir zu einem Hotel-Event eingeladen. Nach dem Besuch fanden wir allerdings auch dieses Erlebnis den regul?ren Preis absolut nicht wert. Da es sich um unsere Hochzeitsreise handelte und wir bewusst nur 5-Sterne-Hotels gebucht hatten, war die Entt?uschung umso gr??er. Im Vergleich zu anderen Hotels in Australien würden wir dieses Resort maximal als 3-Sterne-Hotel einstufen.

酒店回复：Dear Guest,Thank you for sharing your feedback. We are genuinely sorry to learn that several aspects of your experience did not meet your expectations, particularly on such a special occasion as your honeymoon. We understand how disappointing it must have been to encounter concerns regarding the condition and cleanliness of your accommodation, as well as the need to change rooms shortly after arrival.Please be assured that we take all guest feedback seriously and have shared your comments with the relevant teams for review. Maintaining high standards of cleanliness, presentation, and guest comfort remains a priority, and feedback such as yours helps us identify areas requiring additional attention.While we are pleased that our team was able to offer an alternative room and invite you to one of our events during your visit, we are sorry these gestures did not improve your overall impression.Thank you again for taking the time to provide your comments. We appreciate your feedback.Kind regards,Guest Service AgentPullman Port Douglas Sea Temple Resort & Spa.

房间很大，竟然还有多一张床，又有阳台，空间感舒适。酒店还有一个小泳池，公共空间有微波炉。位置距离码头15分钟车程，比码头的酒店便宜很多，适合驾车者。性价比高。

Un plauso a tutto lo staff dell’ hotel per il servizio offerto …un ringraziamento particolare al direttore …al Metre Lorenzo sempre disponibile ad ogni esigenza …ai siluri collaboratori di Sala ….Valentina Jessica e Antonino sempre cordiali e sorridenti …..un saluto all’ intramontabile Mattia…veramente una bella vacanza come sempre in ogni suo aspetto

Menú súper limitado. Las imágenes de platillos distan mucho de los reales, aunque lo poco que hay sí tiene buen sabor.

What an amazing property! The views and grounds were spectacular. We had a lovely room. Staff were extremely helpful, carrying luggage and arranging a taxi to our next stop. We had a delicious sandwich for lunch. The wine paired seafood dinner was exceptional! It checked all the boxes of a fine resort and their wines are outstanding.

Séjour pro, très bon accueil, gentillesse et bienveillance ! Chambre bien équipée et très propre, petit dej classique ibis style, parking gratuit à proximité, Merci !

What a beautiful hotel! Steeped in history and lovingly preserved, the common areas and the rooms are gorgeous. I especially loved the kettle which included Nescafé, and bathrobe/slippers. Great breakfast, helpful staff. Would stay here again

酒店回复：Kind Mrs Raso,many thanks for this beautiful review. We are honored to have you as our Guest!Ad maiora semper!

Everything was satisfactory until the morning of checkout. My wife went for a run in the morning, and the bellboy ran after her to ask if she was going to check out, as if she intended to steal from the premises. This occurred at 9:30am, although check-out was not until 12 p.m. After we completed the checkout process, the bellboy refused to assist us with our luggage. He merely watched as I carried the luggage down the stairs and into the taxi, without offering any help or taking any action. I believe that hotels should exercise great caution in their hiring procedures. Although it was a holiday in Colombia, it is not the guest’s fault if an employee is having a bad day.

酒店回复：Thank you for sharing your feedback regarding your recent stay. I deeply apologize for the frustrating experience you and your wife encountered on the morning of your departure.To clarify the situation, our front desk did not have a bellboy scheduled on shift at 9:30 a.m. The individual your wife encountered was likely a member of our security team. While security personnel have different operational duties, they are absolutely expected to remain polite and helpful at all times.We have already held a meeting with our Chief of Security to address this incident. Our team has been strictly instructed to be more attentive, courteous, and supportive of our guests' needs, regardless of their specific role.We value your comments and hope to have the opportunity to regain your trust during a future visit.Best regards, Camila Osorio A.Guest Relations ManagerNH Collection Royal Medellín

Very friendly staff and good service. The highlight was using the Lido. The lifeguard on duty was exceptional, she answered all our queries and provided support for me and my wife. Would definitely recommend the hotel and we look forward to going again.

酒店回复：Dear StephenWe are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations.We appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a great encouragement for us.Warm Regards,Hotel ManagementNew Bath Hotel & Spa, a member of Radisson Individuals