If you’re looking for a resort that treats "hospitality" as a theoretical concept they’ve only heard about in passing, **Taj Alibaug** is your sanctuary. Our stay was a breathtaking series of failures, expertly curated to ensure maximum frustration. **The "Warm" Welcome:** Check-in at 2 PM is apparently just a suggestion. After being told our room wasn't ready, we retreated to the restaurant—only to find a 40-minute wait for the privilege of eating. When we finally "checked in," the King bed we booked had vanished, replaced by a room in the farthest possible corner of the property. For a family with a toddler, the 10-mile hike to the pool was a great way to ensure we never actually used it. **The "Elite" Service:** Despite being told the hotel was "full," our friends who arrived 30 minutes *after* us were magically gifted a Suite upgrade with a terrace garden. I suppose my mistake was booking in advance and expecting what I paid for. **The Comedy of Errors:** - **The Key Fiasco:** After day one, they unilaterally blocked our keys and started making "check-out" calls despite multiple emails confirming a continuous stay. It took **two hours** to get a replacement key, and even then, they could only spare one. The second key is presumably still being handcrafted by a monk in the Himalayas. - **The Spa Mirage:** "No slots available"—unless, of course, you are our aforementioned friends who checked in later and hadn't even booked. Two slots "magically" appeared only after I called out their blatant lying. - **The Salt Shortage:** I asked for bath salts and received two spoons in a glass. When I suggested that wasn’t enough for a bathtub, I was told it was "good enough." I didn't realize the Taj was rationing minerals. **Child "Care":** If you want your baby to learn the art of fasting, this is the place. **90 minutes** for khichdi and fulka, and three reminders just to get an egg. At breakfast, we discovered the resort’s greatest treasure: **The One and Only Baby Chair.** When I pointed out the shortage, the "leader" rudely informed me he couldn't ask others to vacate. Brilliant planning, Taj—one chair for a multi-hundred-room resort. **The Grand Finale:** I told them weeks ago it was my wife’s birthday. Not only did they forget the decor, but they then had the audacity to ask *my wife* if they should do it now. Surprise ruined. Mission accomplished. I asked to speak to the Hotel Manager multiple times. I’m still waiting. Much like the service, the food, and the basic respect for a guest’s time, the management at Taj Alibaug is **completely non-existent.** **Rating: 0/5. Stay here if you enjoy paying five-star prices for a zero-star circus.**

酒店回复：