Our stay at Grand Mercure Goa was unfortunately disappointing overall. The positives were: ? The location — serene, peaceful and very pleasant ? Spacious and clean room ? The restaurant, Mello, was sufficiently staffed during the breakfast buffet and offered a decent spread However, the hotel operations and service standards were far below expectations. Despite repeated attempts, we were unable to meet or even speak with the GM or manager in charge, who remained unavailable throughout our stay. It appeared that the property was being managed largely by junior staff, with very little supervision or accountability. The hotel also seemed severely short-staffed, with several fresh recruits or inadequately trained team members handling guest concerns. Housekeeping service was consistently poor and delayed. Basic necessities such as towels, napkins, and toiletries were often unavailable or delivered only after long waits or multiple follow-ups. One major concern was hygiene. Drinking water in the rooms was provided in refilled glass bottles that visibly contained dirt particles, which is highly unhygienic and unacceptable for a hotel of this category. Additionally, the bathroom drainage was faulty — water would not drain properly, leading to choking and a persistent foul smell in the bathroom. Overall, apart from the few positives, the stay experience was unsatisfactory and did not meet expected hospitality standards.

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