Breakfast and rooms were great except the people who cleaned didn’t empty the garbages and left blood on the sheets. Pool and hot tub weren’t warm enough to use.

酒店回复：Dear Sir or Madam,Thank you for taking the time to share your feedback We are pleased to read that you appreciated the quality of the breakfast and your room.However, we are truly sorry to learn about your experience regarding the housekeeping and the comfort of our pool and hot tub. This is certainly not the level of service we aim to provide. Please accept our sincere apologies for the inconvenience caused.Your comments have been carefully noted and shared with the relevant teams so that immediate improvements can be made.We sincerely hope to have the opportunity to welcome you again and provide you with a much better experience Kind regards,Estelle COLLETQuality Coordinator